Frequently Asked Questions
Everything you need to know about shopping with Nayajaisa.
Are the electronics sold on Nayajaisa brand new or refurbished?
Nayajaisa specializes in both brand new and certified refurbished electronics. Each product page clearly indicates the item's condition and the rigorous multi-point quality check it has undergone.
What is the standard shipping timeline for my order?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes between 3 to 5 business days, while express options are available at checkout.
Does my purchase come with a warranty?
Yes, all electronics at Nayajaisa come with a minimum 6-month seller warranty, while brand new items carry the full manufacturer's warranty.
What is your return and replacement policy?
We offer a 7-day hassle-free return policy for any manufacturing defects or if the product does not match the description. Please ensure the original packaging and accessories are intact.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer secure Cash on Delivery (COD) options for most pin codes.
How can I track the status of my shipment?
Once your order is dispatched, a tracking link will be sent to your registered email and mobile number via SMS, allowing you to monitor your package in real-time.